Return portal

The procedure to print a return label is the following:

Step 1 :

Follow this link to the return portal page:

To carry on, you will have to write down the postal code, the order number (#included), or alternatively the Colissimo number.

Step 2 :

Select the items you want to return, then select the reasons for your return.

Step 3 :

The last step is to print the label, put it on your carefully prepared parcel, then bring to the Post Office. You can also return it from your own letter box.

Deposit to the Post Office or Collection point:

You can drop off your parcel at the Post Office of your choice, or in a Colissimo partner collection Point.

Follow this link to find the nearest point:

You can also use the other option which is to use your own letter box (see the procedure in the following paragraph)

Effectuer un retour en boite aux lettres :

Go the Poste website :

Use the new number you have received with your return label (usually starting with 8RXXXXXXXXX). Select a collection day, then put the parcel in your letter box the night before collection.


You should get a refund notification within 2 or 3 business days after we received the parcel.
You can follow the tracking of your return with the link you have received by email.