Delivery and returns
What are the methods of shipping?
We offer several delivery options, including home delivery and pickup points.
Mondial Relay / InPost
UPS standard (Home delivery)
Colissimo (Service point or Home Delivery)
What are the shipping costs?
To know more about prices, time of delivery, free shipping, follow this link : https://www.forgottentribes.fr/en/pages/livraison
Are returns free?
France:
The returns are free in Metropolitan France.
Europe and International:
Europe and International customers are responsible for the return shipping.
What is the return policy?
We have a 30 days return and exchange policy. This allows you to return anything you have bought from us within 30 days of the delivery date, for either an exchange or a refund.
*Extended 45 days return period for Christmas holidays. From 15th November to 1st January.
What are the delivery times ?
- France: generally within 48 working hours. For example, an order placed on Monday before 3 p.m. will probably arrive on Wednesday.
- Belgium and Luxembourg: 3 to 4 days
- Europe and international: Generally 3 to 12 days depending on the destination.
Shipping:
From Monday to Friday, orders placed before 3 p.m. are generally shipped the same day.
I need to return / exchange a product, what should I do?
Please send an email to contact@forgottentribes.fr, we will explain the procedure.
What items can't I return?
For hygiene reasons, some items cannot be returned:
- Earrings
- Socks / Underwear
